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| Extraordinary Communication Options |
Your customers will be happy to work for you!
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Your customers would like to work for you with pleasure. Often they lack the necessary tools to complete their requests or to solve their problems. With the Gate49 Business Platform you accommodate your customers as well as your own employees because it includes tools that offer more transparency and help both groups to save time.
Extranet
On the one hand there is the extranet – a password-protected client area – where clients can query online relevant information:- Real-time stock availability
- Online product ordering
- Pre-registration of service cases
- Managing estimates
- Online repair status query
- Online statements of account / re-print invoices
Normally, your back office handles these requests; with the Gate49 Business Platform your clients get the required information online within seconds. He will think „Well done!“ being very much content with your service and you will save time and costs.
Pre-defined fragments of correspondence
On the other hand there is the standardised but still personalized way how to address clients which is delivered by e-mail, letter or fax. Pre-defined fragments of correspondence, which are translated into several languages, can be chosen by a mouse-click to add them to an invoice or a cost estimate. Your client receives the correspondence automatically in the right language over the desired communication channel. Furthermore, he can actively take part in the process thanks to different interactive response options. |
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| Features |
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E-commerce, after-sales service, purchasing, warehouse management, extranet, invoicing & dunning, multi-branding, multi-language: Get an overview of all features.
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| Contact |
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Did we arouse your interest in our software solution and you would like to know more about it.
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